How we handle your information

The data controller responsible for your information is Cloud House IT Ltd, registered in England and Wales.

• Company number: 15134324
• VAT registration number: GB 449 3388 55
• Business location: Tunbridge Wells, Kent
• Registered office: C/O Bluebird Accountancy Ltd, A07 Magna Business Park, Temple Road, Rotherham, S60 1FG
• Privacy contact: hello@cloudhouseit.co.uk

When you use the website or send an enquiry, we may collect:

• Your name
• Business name
• Email address
• Telephone number
• The service area you select
• The description of your requirement
• Your preferred contact method
• Your privacy acknowledgement
• The date and time the enquiry was submitted
• The page the enquiry was sent from
• Correspondence created after your enquiry
• Basic website usage or technical information, where analytics or security functionality is enabled

• Responding to your enquiry
• Understanding your business requirements
• Preparing proposals or quotations
• Communicating with you about services you have asked about
• Maintaining appropriate enquiry and customer records
• Operating, securing and improving the website
• Meeting legal, accounting and regulatory requirements
• Handling complaints, disputes or legal claims where necessary

Sending an enquiry does not add you to a marketing mailing list. Cloud House IT does not sell personal information.

Data protection law requires a lawful basis for each use of personal information. Depending on the situation, we rely on:

• Steps you ask us to take before a contract — for example, replying to your enquiry or preparing a quotation.
• Performing a contract — delivering services you have agreed to buy.
• Legitimate interests — responding to business enquiries, managing our customer relationships, keeping the website secure and improving our services, where this doesn't override your rights.
• Legal obligations — for example, keeping tax and accounting records.
• Consent — only where we specifically ask for it. You can withdraw consent at any time.

• Unsuccessful or inactive enquiries are kept only for a reasonable business period, then securely deleted or anonymised.
• Customer and project records may be kept for the length of the relationship and afterwards where needed for tax, accounting, contractual, warranty, dispute or legal purposes.
• Technical and security records are kept only for as long as reasonably needed for their operational purpose.

Your information may be processed by carefully selected providers that support:

• Website hosting and application infrastructure
• Database storage
• Transactional email delivery
• Microsoft 365 and business email
• Professional advisers such as accountants, insurers or legal advisers, where appropriate
• Authorities or regulators, where legally required

Where personal information is transferred outside the UK, appropriate safeguards or recognised adequacy arrangements will be used as required by law.

Subject to certain legal limits, you have the right to:

• Access the personal information we hold about you
• Have inaccurate information corrected
• Have information erased
• Restrict how we use it
• Object to how we use it
• Data portability, where applicable
• Withdraw consent, where we rely on consent

To make a request, please email hello@cloudhouseit.co.uk first.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO): make a complaint to the ICO (opens in a new tab).

This website does not currently use visitor analytics. We do not collect statistics about visits, page views, traffic sources, devices or locations, and no analytics cookies are placed on your device.

If we decide to introduce analytics in future, we will update this notice and our Cookie Notice first, and ask for your choice where the law requires it.

For details of the cookies and similar technologies this website uses, see our Cookie Notice.